24HRS Network doesn't offer a service like any of our competition. That's a bold statement, but we truly believe it's the case. Our technicians learn your software, your business, and they don't just talk to you on the phone - we use a tool called TeamViewer that allows us to assist you with any operating system on any computer. We can even assist you remotely with your phone phones, tablet, or PDA. If our help desk can't help you remotely for some reason, our technicians will come to you.